Category Archives: Human Resources

Perception VS. Reality

Guest blog contributed by Rebecca Hall, CSP – Professional Devlopment Group/Class of 2017  

My name is Rebecca Hall, I am a Recruiter with JFC Workforce, part of the JFC Staffing Companies.  I joined JFC Staffing Companies three years ago, with several previous years of staffing experience, and thirteen years in the Accounting industry.  I came to JFC seeking new opportunities for growth and advancement, in the staffing industry, which is where my passion lies.

cat_sees_lion_in_mirrorJFC was the first, and only, staffing firm that I sought employment, when my pervious staffing firm closed.  I was attracted to JFC Staffing Companies because they are the largest regional firm in Central Pennsylvania, with an exceptional reputation.  During my tenure with JFC Staffing, I have never regretted my decision to join the team.  I have continually progressed and advanced as an Office Professional Recruiter.  As of this year I will have achieved the title of “Senior Recruiter”, and will be recognized as a Silver-Level member of the Top Performer Club (reaching over $450,000 in gross margin for the year) with JFC Staffing Companies.  These are just two examples of the growth that JFC has afforded me.

I credit my continued advancement and success to the resources provided to me by JFC Staffing Companies.  I am given the tools, training and support that I need to continue to learn and advance professionally, as well as personally.  One of the most influential training sessions that I was invited to take part in, is the Professional Development Group.  This group is focused around embracing Emotional Intelligence.  Emotional Intelligence is defined as “your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.” (  During this 6-month training program, a small group of selected employees read the booked entitled Emotional Intelligence 2.0, by Travis Bradberry and Jean Greaves, and discussed during monthly meetings.

In addition to the readings, we also took personal assessments before beginning the program, and mid-program, to test our Emotional Intelligence.  This allowed us to better understand our strengths and weaknesses in this area.  In my initial assessment, I learned that my greatest strength was in Social Awareness.  My weakest scores were in Self-Awareness and Self-Management, which go hand-in-hand.  To me, this means having a strong understanding of how others view me, in comparison to how I see myself, as well as the vibes that I give to others, intentionally or otherwise.  This prompted me to focus on improving my ability to accurately perceive my emotions, and to stay aware of them as they happen.

Perception is “the ability to see, hear, or become aware of something through the senses”, per the dictionary.  Perception is described as how a person “feels” or “views” a situation.  Upon further research, I learned that perception is very subjective.  We tend to perceive people and situations in a way that we feel, and can relate to.  For instance, if you are a negative person, you tend to perceive a situation or person as negative and if you are a positive person, you tend to perceive a situation or person in positive regard.   In short, perception is more so related to the way we see ourselves, instead of the actual person or situation involved.  As our emotional intelligence evolves and improves, one learns to control their gut reaction to perceive things in a way that is controlled by their own tendencies, but to see them for what they are; Reality.

Upon completion of the Emotional Intelligence book, engaging in group conversations, and role-playing within my professional development group, I have improved my Emotional IntelligenceMy Self-Awareness and my Self-Management have become something that I work on every day, in every situation.  Re-training your brain to avoid assumptions and misperceived “reality” is a work in process.  I am learning to take a step back and evaluate situations before mentally jumping to conclusions and perceptions.  I am using my Self-Management skills to control how I react to situations and to people, to try to remain open-minded and flexible in my thinking.

As a JFCr, I know all too well the importance of pursuing my better self.  Thanks to my employer…my work family…I am doing just that!


Emotional Hijacks:

Guest article contributed by Wanda Ortiz, JFC Staffing Companies.  Professional Development Class of 2017.

psychology brainAs is commonly the case with the ongoing process of emotional development, my emotional response to triggers has shifted and evolved as I’ve grown older. Common to any process is a series of successes and failures. My use of emotional intelligence frequently encounters challenges that are often the result of my reactions to difficult situations.  Through JFC’s Professional Development Program, I have examined and identified various triggers that often lead a personal loss of patience and emotional hijacking, while effectively developing the skillset to produce a constructive end result.

Try to identify a previous conversation that has escalated to the point that your reactions were less than desirable and lacked clarity of thought.  Perhaps your loss of control led to regretting something you said or did “in the heat of the moment”.  Such scenarios commonly result in feelings of embarrassment, anger, bitterness, or remorse.  While the common desire is to avoid repeating negative behavior, in reality, that is often not the case.  Without identifying the triggers that causes the negative emotional response, we find ourselves in a repetitive cycle that only leads to greater frustrations.

The Emotional Intelligence 2.0 book and class discussions provided subtle tools that allow me to assess a situation quite quickly and provided an appropriate positive emotional response—particularly and importantly, a response that I do not regret.

Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – this is not easy.” – Aristotle

The ability to self-manage and to have self-control is critical for someone in my position.  It is counterproductive to create a working environment that is dictated by an individual’s current mood. Emotional intelligence, when used to its greatest affect, produces feelings of satisfaction, happiness, and calm, and are trademarks of a positive workplace.  Poorly chosen words and tones, combined with reactive behaviors are often the source of negative emotions in any company.  My anew sense of self-awareness is the key to identifying my triggers quickly while preventing me from losing my patience and control, thus avoiding emotional-hijacking. By pausing, processing and then stating (a form of self-control) I can better prepare and produce verbal and written responses that are absent of negative reactions and inappropriate emotional responses.

While future conversations and certain situations will quite possibly continue to challenge my emotional intelligence, I feel I am better prepared to take on and manage these difficult situations due to participating in JFC’s Professional Development program and the review of Emotional Intelligence 2.0 book.

Please share your thoughts in the comments section below as I learn just as much from you as you do from me.

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