Category Archives: Customer Service

How to make 2015 an Epic Failure!

strat·e·gy – noun  – A plan of action or policy designed to achieve a major or overall aim, method or plan chosen to bring about a desired future, such as achievement of a goal or solution to a problem.

“What is my company strategy?” 

It’s not an event or a day; but rather an ongoing effort designed to foster the level of interaction, trust, and cooperation that enables employees and customers to achieve great things together.

“What is my strategy?”

It’s not enough that you merely execute the company strategy.  You must commit to reinventing your very own best practices for supporting it.  Your ability to execute is interdependent with the ability of your team/department which is interdependent with the ability of the organization.  The seed of our success lies within you.

So ask yourself, “How is my strategy supporting the big picture of 2015?”  

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4 things they never taught us in school: but should have…


Emotional intelligence is the strongest driver of leadership and personal excellence: Emotions are the primary drivers of behaviour yet most of us were never trained on the topic of emotional intelligence.  The ability to use our awareness of our emotions to direct our behavior positively is mission critical to high performance.

Your attitude changes your reality: If you change your attitude, you actually change your reality.  When you change your attitude you change what you focus on, and all things in your world can now be seen in a different light.  It’s not our reality that shapes us; it’s the lens through which we view the world that shapes our reality.

Gratitude is a simple way to make you feel happy: The neuroscience of giving thanks, also known as gratitude.  This is an approach that has the power to reshape your well-being.   Miracles are everywhere, all the time, waiting to be plucked by our awareness and appreciated.

It is also a good tool for keeping your attitude up and focusing on the right things; and to make other people happy; which tends to make you even happier since emotions are contagious.

There are opportunities in mistakes and failure: In pretty much any experience there are always things you can learn.  Negative experiences can sometimes be invaluable learned lessons that serve to fuel your future success.

Whenever you have a negative experience, ask yourself, “Where is the opportunity in this?” A negative experience can help you create positive experiences to come.

What do you wish someone had told you in school or you had just learned earlier in life?

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