Monthly Archives: March 2015

Do you know what controls happiness?

It’s not our reality that shapes us, it’s the lens through which we view the world  that   shapes our reality.  – Shawn Achor, The Happiness Advantage

Your daily actions, and chosen state of mind, advance your capacity to be happy.  After all, when you feel upbeat you see the positive in situations.  And when you feel sad, you focus on the downside.

Personal Challenge: Maximize how you spend your time and energy.  Make happiness a habit.  Focus on delivering at least one positive experience to another person every single day.  Compliment another’s outfit, point out to someone one of their strength’s that you admire, and/or smile to someone in need.

By delivering positive experiences to others, “YOU” become happier.  Soon you begin to have a sense of control even in the most challenging of situations.  The end result, you will begin taking setbacks in stride and realize that you can create better outcomes.

Happiness is a journey and life is a laboratory for learning how to harness this emotion.  Today try being more mindful of opportunities to identify and practice new abilities in being happy.  Be fanatical about delivering positive experiences – live happy!

The greatest compliment I receive is a referral from ecstatic readers and valued friends.  Please SHARE my blog with your network.  Thanks for not keeping us a secret!  

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Customer Service is DEAD…Or is it?

Data is he top 2 reasons customers leave:

  • 68% leave because they are upset with the treatment they’ve received:  Customer Service
  • 14% leave because they are dissatisfied with the product or service: Performance

Data is according to the U.S. Small Business Administration and the U.S. Chamber of Commerce:

The JFC Staffing Companies announced today it has been named as one of Inavero’s 2015 Best of Staffing® for client satisfaction winners.  This is the forth consecutive year that JFC was named to the elite list .

Presented in partnership with CareerBuilder, the Best of Staffing Award provides the only statistically valid and objective service quality benchmarks for the industry, revealing which staffing agencies deliver the highest quality of service to their clients.

Less than 2% of all staffing agencies in in U.S. and Canada receive the Best of Staffing Award for service excellence utilizing the Net Promoter® methodology. The stark contrast in client satisfaction scores compared to the industry average is a clear indication that the firms who have earned the Best of Staffing Client Award truly stand out for their service quality.

In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations, these agencies have proven they have what it takes to deliver exceptional service to both clients and job candidates. We’re proud of the accomplishments of our award recipients.

Our definition of good service is the JFC Customer Commitment. Customer loyalty does not come from fancy buzzwords or marketing fads. Rather it comes from an unwavering commitment to delivering positive experiences.” Company Executive Vice President, James Carchidi said.

®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).

About Inavero The Best of Staffing Award is powered by Inavero. Inavero is rooted in service-quality research for staffing agencies utilizing their Net Promoter® surveying software to help them easily identify satisfaction levels, capture testimonials, and compare service your levels to others in the industry.