Monthly Archives: May 2014

“The single biggest decision you make in your job — bigger than all of the rest — is who you name manager.” – Jim Clifton CEO, Gallup

Employee Engagement: Why 7 in 10 Employees Are Against You

Human Resource Professionals of Central PA (0644)

Educational Program

http://www.hrpcpa.org/chapter-meetings.asp

 

Length of Program:            1.00 hours

Date of Program:                 May 27, 2014

Title of Program:                 Employee Engagement: Why 7 in 10 Employees Are Against You

Specific Credit:                     General

Presenter:                               James M Carchidi, CSP –

Executive Vice President, The JFC Staffing Companies

Summary of Presentation:

“The single biggest decision you make in your job — bigger than all of the rest — is who you name manager. When you name the wrong person manager, nothing fixes that bad decision. Not compensation, not benefits — nothing.” – Jim Clifton CEO, Gallup

Take into account Gallup’s latest State of the American Workplace Poll. It found that a whopping 70% of the nation’s employees are disengaged at work. Disengaged employees make costly mistakes. Disengaged employees also lead to disengaged customers. The domino effect is disastrous for HR and their organizations.

In this interactive presentation participants will be shown compelling evidence for the importance of turning managers into coaches; using conversational questions and taking employees from mere compliance to unwavering commitment.

You will learn the benefit of using coaching questions instead of advising or telling in a management role. See how questions hold the power to cause us to think, create answers we believe in, and motivate us to act on our ideas. Learn how “asking” moves us beyond passive acceptance of what others say, or staying stuck in present circumstances, to aggressively applying our creative ability to the problem.

The coaching approach will force conversations with employees to become less about your thoughts, your input, and what you think will work. You start listening-really listening-to the other person. And that’s where the magic happens: the more you listen, the more you see how capable they are, how much they can do with a little encouragement, and what wonderful solutions they can discover on their own. The more you ask, the more they grow and commit to the solution.

 

68% Will Leave You Because of the Way You Treat Them

Do you know the number one reason for customer defection is caused by something that every company has complete control over? According to the U.S. Small Business Administration and the U.S. Chamber of Commerce, 68% of customers leave because of the treatment they’ve received.

With more than 85 percent of our clients indicating they would be extremely likely to recommend JFC to a friend or colleague, we have been named to Inavero’s 2014 Best of Staffing™ Client Satisfaction list for a third consecutive year. Presented in partnership with CareerBuilder, the Best of Staffing list provides the only statistically valid, objective, service quality benchmarks in the industry.

“The 2014 Best of Staffing Award was earned by less than 2% of the more than 12,000 staffing firms in the U.S. and Canada. In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations, these agencies have proven they have what it takes to deliver exceptional service to both clients and job candidates.” Inavero Founder and CEO, Eric Gregg.