Monthly Archives: February 2013

While we cannot predict the future, we can create it…

The famed author and business analyst Jim Collins said, “Life is uncertain, the future unknown.  This is neither good nor bad.  It is just like gravity.  Yet the task remains: how to master our own fate, even so.”

Here at the JFC Staffing Companies we couldn’t agree more!

My work family and and I, we are mastering our own fate.  We are focused on growing a high-spirit, fun-loving, culture of Customer Commitment.  Our efforts are working.  For two straight years our work family accomplished what less than 1% of the industry will; being named to Inavero’s Best of Staffing™ Client list.  Not only did we make the list again but JFC is at the top; quadrupling the industry average.

This is why our vision, to be the GREATEST family of recruiting companies across the entire state of Pennsylvania, is measured by Net Promoter Scores (NPS).  It’s the number we get from our EPE that tells us how likely a client is to refer us to someone. (Scale of 1-10 with 10 being the best)

Net Promoter Scores are critical to our vision.  Referrals are a huge part of our business and our growth. If our NPS is low, our referrals will be low and that tells us that we aren’t fulfilling our Customer Commitment.  This is something you and I will always have control over.  This is what will continue making us GREAT!

I say to my fellow team members, thank you for contributing to our cause; Customer Commitment!

You are my #1 Customer.

James M. Carchidi, CSP

Executive Vice President

Why do you work???

Many people quickly respond – for the money.  But when you really stop to think about it, I bet your answer will be different.  Many studies have been done on this, and research shows that most people work for the same reason – and it’s not money!  Their primary goal is to feel a sense of purpose in what they do.   If you don’t feel a strong purpose for what you do, then chances are you will not bring value to what you do.

Let’s apply this to what we do at the JFC Staffing Companies.  Why do our customers do business with us?  Is it because they have a relationship with JFC?  No, it’s because they have a relationship with our valued team members.   Every day we are given the opportunity to create value for others, thus creating a relationship – whether it’s answering a question about an invoice, greeting a co-worker with a smile, solving a computer problem, or placing a candidate with a client.

Everything that we do, both verbal and non-verbal, makes a significant impression on people and defines what type of relationship we will have with that person.  JFC’s Customer Commitment guides us towards creating those positive experiences for our customers.  Talking about it is easy, but actually living that commitment is what will make our work family GREAT.

I encourage you to continually be asking yourself, “How am I creating value in my job?”