Let me begin with a summary of behavioral economic data on workplaces (you know how I love metrics). It comes from a Gallup study on workplace productivity, and it consists of 12 critical elements of work life. Gallup has asked millions of workers worldwide to respond to these items for more than a decade and always discovers the same thing: miserable employees create miserable customers.
So let’s answer the question, “Who is coming?” — Engaged employees, that’s who!
Gallup shows that out of approximately 100 million full-time workers, there are 19 million actively disengaged employees in the United States. They determined that 28% of the American workforce is engaged, another 53% is not engaged, and a staggering 19% is disengaged. Whatever the engaged do the actively disengaged seek to undo: this includes maintaining and creating new customers.
A whopping 72% of employees in the United States are not engaged or disengaged. This is very encouraging to me! We have a highly engaged work family comprised of creative and innovative people all working to preserve and create new customers. The goal is to have all of the JFC team fall into the 28% of engaged employees in the country. One thing is for sure – I need your help!
Remember, you have 100% control over our Customer Commitment. Consistent execution of it should provide you with a sense of fulfillment and significance; igniting high levels of engagement in the work that you do. If you have any ideas for us to increase employee engagement then please let me know. I welcome any and all feedback.